Frequently Asked
Questions
Do you charge for providing an estimate?
Not at all. Our estimates are free of charge and there is no-obligation on your part to accept an estimate.
What area do you cover?
We service the greater Wellington area.
Should I clean up before you visit?
Please don’t. There is absolutely no need to tidy up or clean before we visit. We are non-judgemental and are coming to help you work out what needs to be done.
Do you inspect an Estate for clearance prior to estimating?
Yes we do. Work is determined based on the specific requirements and requests for each estate. A visit and discussion confirms the information required to provide you with a free, no-obligation estimate of the tasks, time and costs for each estate project.
What services do you provide?
Our speciality services are detailed in each service section:
Declutter
Downsizing
Estate Clearance
Additional Services:
- Project Specific and Customised Work
- House Move Support
- Unpacking Service
If you have a task or project that doesn’t fit the service descriptions listed above or on our Services page, please feel free to discuss your requirements with us as we are open to other types of project work.
Call us to discuss your unique project on
04 213 7345 or 021 227 345.
What do you do with the furniture, belongings that are being donated?
Any furniture items or belongings that are destined for donation are set aside and the designated not-for-profit organisations are contacted for pick-up or we deliver direct to them. You can direct us to the organisation you wish to donate goods to or leave it to our discretion to find the appropriate recipients for donated goods.
When considering donations there are a number of organisations that accept donated goods, a few examples are listed below:
EarthLink, Mary Potter Hospice, Te Omanga Hospice, Salvation Army, St Vincent de Paul, Red Cross, Wellington City Mission, Women’s Refuge, Men’s Shelter, SPCA.
What payment methods do you accept?
We accept payment via internet banking.
Do I have to be in Wellington to use Sort Out Service?
No. We are very happy to work with out of region and overseas based clients. Together we’ll discuss your requirements, determine and agree how best to communicate any decision making and progress updates, so that you can be confident that the project is being done to meet your needs and provide you with peace of mind.
How would you describe your approach to working with older people?
It’s important to us, that we treat our older clients the way we want our own parents to be treated. This is to take the time to ask questions and listen to their needs, and to be kind, supportive and respectful always. Good communication is the key to enabling decision making and achieving the objectives that we agree upon together.